In most settings we avoid saying “No” to a request or suggestion in both business and personal domains. In US culture there is a moderate avoidance of saying “No” compared to a culture like Japan where saying “No” is seriously avoided. Here “Yes” is used widely in conversations as an interjection to keep things moving, to encourage further exchange of information, to forestall making a decision. All of this because “No” is inherently negative and indication that the subject or issue is closed.
No Can Be Affirmative
This aversion to “No” leads to bad outcomes when the avoidance drives poor decisions and worse performance. It is important to change the frame of reference and see that saying “No” is in many ways an affirmative statement. This seemingly contradictory outcome results from the fact that almost always the rejection of a suggestion or proposal is in fact the affirmation of a different priority or a better solution. By saying “No” you are affirming that another line of action is more important. This is particularly the case in pursuing business objectives where longer term achievements meet a stream of possibilities day-to-day. Many appear interesting and may even be productive in and of themselves but do not contribute to the longer term goals. In these situations it is very important to say “No” and in the doing affirm that the longer term strategies and goals are key.
No Is Central To Saying Yes
Peter Drucker noted “The reason why so few executives concentrate is the difficulty of setting “posteriorities” — that is, deciding what tasks not to tackle — and sticking to the decision.”((1)) It is not possible to be effective, to achieve your desired objectives without definitively not taking on many tasks that the day-to-day flood of our work environment thrust on us. Further, when the leader says “No”, the rest of the team is affirmed in the priorities already set, the strategies and tactics being deployed.
- Peter Drucker, The Effective Executive – the definitive guide to getting the right things done. Harper Colophon Books, 2006. p. 108 [↩]