This phrase, now seemingly completely worn out in the ever newer world of Web 2.0 going on Web X.0, is really still true. Now, in the world of increasingly flashy Web production values, it is time to resurrect this slogan and put it into action in your business. This is especially important for small business people who cannot afford the “finer things” on the Web. Time to take a look again at your value to your customer niche and bring back content, real, genuine, authentic in all its quirkiness, your content.
Here is an example of a young woman, Jessica Beinecke, teaching idiomatic English to learners of English in China. She is now reaching millions of people. And, she is doing this with no other production equipment than a laptop computer and some lights.
In his posting The Five P’s of Social Media–Where Do You Start? on the Fast Company site, Lon Safko writes about where to get started in social media that: “The Five P’s are; Profiles, Propagate, Produce, Participate, and Progress”. His discussion is worth a review.((1))
I might add a preface to to these “Five P’s” that is a fundamental precursor to success in web social media (as well as all other marketing).
Focus on your customers, clients, and prospects first – what is your value to them?
Focus on your customers, clients, and prospects first. What is it that they are interested in? What is the value they desire from you? What language do they use to talk and think about the problems you might solve for them? Use the proven tools of FABing to keep your focus on what your customers are actually interested in. Don’t fill up your web space with content that they are not interested in and which is not presented in their language.
FAB refers to Features and Benefits (some say Features, Advantages, and Benefits). This is a simple, powerful axiom of marketing (and sales) that proves elusive even to seasoned practitioners. Simply put: Customers buy Benefits not Features. Features are the physical, functional attributes of a product or service. Benefits are the values, as perceived by the customer, of using a product or service. Continue reading →