A recent New York Times article “Building a Better Teacher” by Elizabeth Green ((March 2, 2010 http://www.nytimes.com/2010/03/07/magazine/07Teachers-t.html)) told the story of Doug Lemov’s discovery that a large component of high performing teachers’ success came from their classroom management skills. While reading the article, and, especially watching the videos of teachers actually employing good class management, I was struck by an interesting parallel in the management world. Just as education schools do not do a good job of preparing teachers to know what to do when they first walk into a classroom, most managers learn their craft by trial and error. They have little help from mentoring or development programs in their companies. And, business schools seem to provide little guidance either.
Meeting management is to effective managers as classroom management is to successful teachers
Meetings are a great place to start to learn the management craft and a crucial platform for driving and sustaining high performance. Great managers and great organizations have great meetings. And, from the perspective of a manager interested in developing a high performance culture, meetings are a great starting point in building a high performance company. After all, meetings exhibit all of the important attributes of high performance organization and culture. And, no effective manager can be ineffective in meetings.
focus on results ($s, people and values)
engage, empower and demand every participant’s energies
use fact-based thinking
orient to customer needs (internal and external)
devolve strategy into tactics
employ process and systems thinking
use well-developed problem solving tools and approaches
focus on adding value for customers (internal and external)
look for waste reduction
build on company and individual strengths
among the more important……
Meetings are a great place to start because they are a regular event in which the manager has significant control and can demonstrate, concretely, high performance principles and practices in front of, and with their direct reports.
I receive a regular email titled, “Management Intelligence…… from Edward de Bono and Robert Heller” ((http://www.thinkingmanagers.com/)) . Their most recent email was “Management Intelligence: A proven checklist for business success”. Here is the checklist they provided:
THINK simply and directly about what you are doing and why?
BEHAVE towards others as you wish them to behave towards you?
EVALUATE each business and business opportunity with total, fact-based objectivity?
CONCENTRATE on what you do well?
ASK questions ceaselessly about performance, markets and objectives?
MAKE MONEY- knowing that, if you don’t, you can’t make anything else?
ECONOMISE always seeking Limo (Least Input for Most Output)?
FLATTEN the organisation to spread authority and responsibility?
ADMIT to your own failings and shortcomings and correct them?
SHARE the benefits of success with all those who helped to achieve it?
TIGHTEN up the organisation wherever and whenever you can because familiarity breeds slackness?
ENABLE everybody to optimise their individual and group contribution?
SERVE your customers with all their requirements to standards of perceived excellence in quality?
TRANSFORM performance by innovating creatively in products and processes including the processes of management?
Again from this email concerning this list: “These questions penetrate to the heart of successful management. They have passed, and will pass, the test of time.
This list looks a lot like others I have seen, and certainly many entries would be on such a list that I might create. But, whenever I see lists like this, I say to myself, “Great, but how do I do this?” Lets just take number 15, for example, “Transform performance by innovating….”. What business processes do I put in place that assure that these results are regularly and sustainably produced? Or, what approaches and tools do I deploy to achieve number 8, “Economize…” ? Again, are there tools and approaches available that assure the we meet number 13, “ENABLE everybody to optimize their individual and group contribution?” Continue reading →
A client told me a story today that illustrates a principle that every business owner or manager needs to embrace and act on.
Unhappy prospects or customers are an opportunity to display your real value and win a fan for life.
Here is the story from the owner of a start up yoga studio in New York City.
A neighborhood person began to say negative things about the studio on Twitter. Challenges about the pricing being too high and a lack of community involvement in the new studio. A PR person working with the studio’s owner responded and engaged the disgruntled neighborhood person. This lead to the owner becoming engaged and an exchange of emails that clarified the concerns and the facts of what the studio was really doing. The neighborhood person also received feedback from others about the competitive pricing for yoga in NYC. All of this lead to an invitation from the owner for the neighborhood person to come by for tea and attend a Saturday evening potluck party at the studio. Continue reading →